• My discount is not working, what should I do?

    We are sorry you are having trouble checking out, please note that some discount codes require users to create an account on the site and be logged in upon check out to utilize the discount code. 

  • Where are my products shipped from?

    Our office is located in the sunshine state. Specifically, Los Angeles, California.

  • Can I expedite my shipping?

    Yes! We offer the following shipping options:

    • USPS® Retail Ground™ (2 to 8 days)

    • USPS® Priority Mail® (1 to 3 days)

    • USPS® Priority Mail Express® (Overnight)

  • Can you ship international or process international credit cards?
    At this time we do not offer international shipping and cannot accept credit cards from outside of the United States.

  • How can I pay for my order?

    LUCKY GENT currently accepts Visa, MasterCard, Discover, and American Express. We also accept payment via PayPal. 

  • How long will it take for me to get my order?

    For standard shipping, you should receive your order within 7-10 business days

  • What is the status of my order?

    We know you can't wait to receive your order, which is why we will be sure to notify you when your order ships via email.

  • Can I cancel or change my order?

    We begin processing orders as soon as they are placed, for this reason we are unable to cancel or make changes to orders. Returns can be initiated through our returns page.

  • Can I exchange my order?

    If you’d like to make an exchange, simply return the unused goods back to us using our returns page and make a new purchase for the item or items you want through our site.

  • How do I return my order?

    Returns are accepted for all items within 30 days of purchase. Please visit our returns page to initiate the returns process.

  • What do I do if my order was damaged?

    We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. You may contact our customer service team here or through our "help" button below.

  • Why did I receive only part of my order?

    Don't worry, it's on its way! While we do our best to ship all orders in one package, there are times when orders will
    ship from multiple warehouses. If you did not receive multiple tracking numbers, please reach out to us for assistance.

  • I received the wrong goods, what should I do?
    Although we strive for perfection, we are human and sometimes the wrong items are shipped from our warehouses. We are so sorry for any inconvenience this has caused and our customer service team is here to help make things right. Please contact our customer service team via phone, email, or our contact us page, so that they can work to get you your goods as soon as possible.